Introducing Two-Way SMS Messaging!

December 06, 2020

Instantly communicate with your clients and manage your conversations in a single place.

Two-way messaging is available on Professional Plans in the United Kingdom only. Two-way messaging is not available in trial. 

Two-way text messaging allows you to carry on a conversation with a client in Servu. When a client replies back to an automated text message it appears instantly in the message centre, where you can respond to it and continue the conversation.

Two-way text messaging is available to those who have the "Messages" permissions. Each message sent through the message centre will display the name of the user who sent it. 

A dedicated phone number

Before messaging with your clients, make sure you can claim a dedicated phone number. This is the phone number that your automated messages will be sent from and where your clients can reply back.

You can select a dedicated phone number by going to the Settings > Messaging. If you open the message centre before selecting a number, you will be prompted to select one first. 

Interested? Get in touch!

Are you interesting in increasing customer retention? Request a demo of Servu today!