Frequently Asked Questions

Servu is the latest fresh approach to workforce planning, service scheduling, asset management and making teams more connected. 

Our platform helps service businesses organise their operations, from scheduling jobs and managing their workforce, to invoicing customers. 

Unlike manual processes and single feature apps, our platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

As Servu is a cloud-based solution, all you need is an internet connection to access the software. You can access your Servu account through any web browser, including Google Chrome, Firefox, Safari, Internet Explorer and Opera.

Unlike most other solutions, Servu is intuitive and straight forward to use. While there will always be a bit of a learning curve with any new software, we’ve gone out of our way to ensure that Servu is easy to familiarise yourself with and is as documented as possible. Check out Servu's Knowledgebase for tutorial videos and full documentation of our features.

Nope! There are no commitments or contracts.

Servu offers a 'no-nonsense' subscription, where you can pay monthly or yearly and cancel at any time, without a penalty.

There are however no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused.

Review our terms of service for more information.

When you’re nearing the end of your trial we’ll send you a reminder to enter your billing information to ensure uninterrupted service. You can enter your billing information under 'Subscription' in your company settings. If your account does expire before you enter your billing information don’t worry, nothing will be deleted. You can go into your account settings at any time to enter your info and continue using Servu.

Yes. We do not store any card information. We use Stripe, one of the leading and most secure payment processors. Stripe's infrastructure for storing, decrypting and transmitting card numbers runs in a separate hosting infrastructure and therefore does not share any credentials with Stripe's primary services. For more information visit Security Policy.

We offer a 'seat'-based pricing model here at Servu. Meaning you pay for the amount of users on the platform. You can add or remove users at any time.

Your Servu company data is backed up daily. That’s on top of the fact that the infrastructure that Servu is built on top of is completely redundant and fail safe, in terms of storage and processing. The physical facility that your data is stored in is also extremely secure—you can read more about our physical security here:

In short, if you have a good password, your data is much more secure in Servu than it is sitting on your computer at home, or on paper.

Yes! You can specify permissions for each team member with login access to your Servu account, so that they only have access to create, read, update and delete the pieces of information you are giving them clearance for.

We're working on a self-service feature that will enable you to do this! In the meantime, reach out to us at and we'll be able to import your existing data.

Yes images can be captured on Servu and attached to an asset, a form or a customer.

Absolutely. It’s easy to manage your billing and subscription settings. You can edit your billing info by clicking ‘change billing info’ in the 'Subscription' section of your company settings. 

You can upgrade/downgrade your subscription by clicking 'Change Plan' in the 'Subscription' section of your company settings.

Servu is incredibly easy to deploy and brings an immediate return on investment as we allow companies to do more jobs with less resources thus increasing your profit margins.

With Servu you are centralising the management of your jobs, customer assets, asset servicing schedules, mobile workflows forms, scheduling, invoicing, billing and customer communication in one easy to use platform. We prevent the risk of admin errors, enhances operational procedures, improves overall customer experience and satisfaction.

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Sadly not yet! It is on our roadmap though and we hope to be launching it soon.

Frequently Asked Questions

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