The field service sector relies heavily on accuracy when collecting data, whether in the field, or in the office. However, it's not always an easy task due to manual processes and paper based data collection forms.
How data is collected, shared and utilised makes the difference between running an effective and productive field service business or not.
Field service businesses face some unique challenges as jobs and timetables can be moved around to adapt to incoming jobs through the course of the day. As the work wasn’t part of the initial schedule, field workers may not always have the right data collection forms with them, and aren't working with the latest and most reliable data.
Let's dig into the best reasons for moving away from a paper based data collection system to a more reliable and effective electronic system...
Because data is entered only once on the field worker's device, in real-time, there is no change of duplicate of data entry at a later stage. The worker can capture and attach photographs, customer signatures and data responses at the same time, so the data is instantly available back in the office, or for another field worker.
Custom forms can include instructions and guidance on how they should be completed, assisting data entry in the most accurate way with prompts for completion. Accurate data is collected in the first instance, with no room for error. Ideal for training new field workers or members of the team or ensuring bad habits don’t sink in especially when critical contracts are on the line.
Servu also allows for the capture of asset-specific fields relating to the service of different asset types. For instance, recording the meter readings, manufacturers, pressure readings or any other fields required.
Become best-in-class by being compliant with the requirements for monitoring, reporting and auditing purposes within your industry. Your data can be correctly captured, recorded and analysed.
Unite your workforce thorugh instant communication and custom forms. There is no delay, unlike paperwork being scanned in and uploaded, our custom forms can be designed bespoke to your business to ensure that the information being collected is relevant to your sector and business.
Obtain a real-time insight into your business with instant access to any form, completed for any job, customer, team member, asset and more. Increase confidence using data to back up your decision making. Transform your collected data into actionable business intelligence.
Using an all-in-one customer relationship management platform like Servu can help you move your business online in lightning fast time, and provides everything you need to run your business from home with a few clicks.
Buld Custom Forms
We offer a unique custom form builder, click here read more about our form builder. We've just released a website to enquiry capture service, too! So capture enquiries and new leads on your website direcly into Servu.
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