What is Servu?
Servu is the latest fresh approach to workforce planning, service scheduling, asset management and making teams more connected.
Are there system requirements?
As Servu is a cloud-based solution, all you need is an internet connection to access the software. You can access your Servu account through any web browser, including Google Chrome, Firefox, Safari, Internet Explorer and Opera.
What training is required?
Unlike most other solutions, Servu is intuitive and straight forward to use. While there will always be a bit of a learning curve with any new software, we’ve gone out of our way to ensure that Servu is easy to familiarise yourself with and is as documented as possible. Check out Servu's Knowledgebase for tutorial videos and full documentation of our features.
Are there any commitments or contracts?
Nope! There are no commitments or contracts.
What happens after my 14 day trial?
When you’re nearing the end of your trial we’ll send you a reminder to enter your billing information to ensure uninterrupted service. You can enter your billing information under 'Subscription' in your company settings. If your account does expire before you enter your billing information don’t worry, nothing will be deleted. You can go into your account settings at any time to enter your info and continue using Servu.
Is my billing information secure?
Yes. We do not store any card information. We use Stripe, one of the leading and most secure payment processors. Stripe's infrastructure for storing, decrypting and transmitting card numbers runs in a separate hosting infrastructure and therefore does not share any credentials with Stripe's primary services. For more information visit Stripe.com Security Policy.
How many users can I have?
We offer a 'seat'-based pricing model here at Servu. Meaning you pay for the amount of users on the platform. You can add or remove users at any time.
Is my data backed up and secure?
Your Servu company data is backed up daily. That’s on top of the fact that the infrastructure that Servu is built on top of is completely redundant and fail safe, in terms of storage and processing. The physical facility that your data is stored in is also extremely secure—you can read more about our physical security here: https://www.digitalocean.com/legal/data-security/
In short, if you have a good password, your data is much more secure in Servu than it is sitting on your computer at home, or on paper.
Can I restrict employees from accessing certain information?
Yes! You can specify permissions for each team member with login access to your Servu account, so that they only have access to create, read, update and delete the pieces of information you are giving them clearance for.
Can I import my existing data from elsewhere?
We're working on a self-service feature that will enable you to do this! In the meantime, reach out to us at firstname.lastname@example.org and we'll be able to import your existing data.
Can I capture images on Servu?
Yes images can be captured on Servu and attached to an asset, a form or a customer.
Can I change my billing information or subscription?
Absolutely. It’s easy to manage your billing and subscription settings. You can edit your billing info by clicking ‘change billing info’ in the 'Subscription' section of your company settings.
Why should we introduce Servu to our business?
Servu is incredibly easy to deploy and brings an immediate return on investment as we allow companies to do more jobs with less resources thus increasing your profit margins.
With Servu you are centralising the management of your jobs, customer assets, asset servicing schedules, mobile workflows forms, scheduling, invoicing, billing and customer communication in one easy to use platform. We prevent the risk of admin errors, enhances operational procedures, improves overall customer experience and satisfaction.Request a demo
Does Servu have a mobile app?
Sadly not yet! It is on our roadmap though and we hope to be launching it by the end of 2020.
Copyright © All rights reserved | Servu Online Limited (Company No. 12105882)