Reduce cancellations and no-shows with automated appointment reminders

March 29, 2020

Here at Servu, we provide features and functionality that contribute to your bottom line. We measure our success by the growth of your business. And, this can only happen when you’re organised, efficient, and provide a top of the line experience for your customers.

That’s where we come in.

Our SMS and Email reminders showcase technology that’s exclusive to the Servu platform.

Bottom line – you can communicate with clients via SMS text messages without ever leaving your account. Convenient, right? At Servu, we want to make customer communication seamless, efficient, and accessible. After all, the way you engage with a customer affects your professional reputation, for better or for worse.

Our Automated Messaging interface serves multiple purposes:

• Send out automatic appointment reminders
• Set custom messages and templates
• Send real-time updates to your clients to keep them informed of their appointment and any changes
• Utilise bulk send campaigns to segment contacts and send promotions or service updates.

Here are some unique ways you can utilise our SMS interface.

Last-minute cancellation? Instantly reach out to customers in the waiting room. Using SMS, you can instantly notify all customers in the waiting room that this slot is now available. This is a perfect way to offer a newly available slot to multiple customers at once. Used in conjunction with our SMS interface, this feature becomes a powerful way to communicate with your customers in a way that’s convenient for you both.

Nurture your client relationships with a happy birthday text.

Configuring your Servu account to remind you of customer birthdays and prompt the sending of a ‘happy birthday’ templated text is a fantastic way to leave a great impression. This feature makes use of both our SMS functionality and event reminders. When enabled, the system will generate an event reminder with your choice of communication template attached. This enables you to effortlessly let your customers know you care, and even perhaps send them a special Birthday Offer.

Send out promotions or service updates using our bulk send option.

Servu’s bulk messaging campaigns allows you to text either a specific set of customers or all of them. To achieve more refined segmentation, we allow users to use the advanced search to generate their recipient list.

Believe it or not, text messages have an open rate of about 98% (as opposed to emails, averaging between 15% and 30%). As a business owner, if you’re searching for an effective and relevant marketing channel, SMS is the way to go.

So what does this mean in practical terms? It’s simple. Pairing targeted recipient lists with the effectiveness of SMS marketing equals money for your business.

Sounds pretty good to us! Remember, we’re here to empower you. We want to help you master the usage of all our business management features. If you have any questions, request a demo and we’ll happily walk you through everything you need to know about partnering with Servu for long-term business growth.