Two-way messaging is available on Professional Plans in the United Kingdom only. Two-way messaging is not available in trial.
Two-way text messaging allows you to carry on a conversation with a client in Servu. When a client replies back to an automated text message it appears instantly in the message centre, where you can respond to it and continue the conversation.
Two-way text messaging is available to those who have the "Messages" permissions. Each message sent through the message centre will display the name of the user who sent it.
Before messaging with your clients, make sure you can claim a dedicated phone number. This is the phone number that your automated messages will be sent from and where your clients can reply back.
You can select a dedicated phone number by going to the Settings > Messaging. If you open the message centre before selecting a number, you will be prompted to select one first.
Are you interesting in increasing customer retention? Request a demo of Servu today!
Copyright © All rights reserved | Servu Online Limited (Company No. 12105882)